FAQs


Do you use real leather?

Yes, all of our bags are made from high quality South African cattle hides.  We print the designs directly onto the leather - quality and durability are at the heart of our products.

 

Can I order a print in any size?

Yes - we make each bag entirely in Cape Town whether a standard handbag, large handbag or a zip pouch.  If you cannot find the design you want in the size you want, send an email to moss.shop.info@gmail.com - we'll be glad to help.

 

Can I pay via EFT?

Yes, should you prefer to make payment via EFT, please select payment option "bank deposit" and follow on-screen instructions.

 

Where can I buy leather cream?

At your local supermarket in the hardware/cleaning section.  We recommend Shield Leather Care - it gives the absolute best result and leaves your handbag soft and protected.  If you take good care of your handbag it'll last so much longer.

 

When will I receive my order?

We will ship your purchase to you within three days of confirmation of payment.  Once it leaves our studio, the couriers should deliver it within two days if you are in a main centre (allow up to a week for outlying areas).  As soon as we hand the package over to the couriers we send you a tracking number so that you can easily follow progress.

 

Do you ship outside of South Africa?

Yes, but this will come at an additional cost.  Contact us at moss.shop.info@gmail.com and we'll request a quote from our couriers for your country.

 

Do you have a physical store?

No, but we do sometimes take part in trade shows and markets.  Keep an eye on our social media to see when and where you can see our products in person.

 

If your question is still unanswered, you can contact us on Facebook, Instagram, or email:

Facebook https://web.facebook.com/mossleatherbags/

Instagram https://www.instagram.com/mossretail/

Email at moss.shop.info@gmail.com